Dealing with customers and clients
Course type:
Course Summary:
This course focuses on the language and interpersonal skills needed to provide a high quality service to both internal and external customers.
Course Content:
> communication skills to effectively interact with customers and clients
> communication skills to effectively deal with difficult situations involving customers and/or clients
> communication skills to effectively deal with difficult situations involving customers and/or clients
Outcomes:
Statement of Attainment in recognition of partial completion of the VETAB accredited Certificate III in Communication Skills.
Eligibility:
Non-English speaking background permanent residents of NSW who have overseas qualifications, training and/or skills and experience but who are not currently employed at the level of their expertise.
Training Provider:
NSW AMESRegistered with VETAB as an RTO
Dates and Times:
4 hpw x 10 weeks
Location and Contact:
City Centre AMES (92899139) or email: amescourseinformation@det.nsw.edu.au
Fees:
Free/Free for Eligible Applicants